Terms & Conditions
GENERAL TERMS OF CONTRACTING - PRODUCTS
Information prior to the contractual process
This website https://www.sovereno.com/ is owned by SOVERENO LTD, a company registered in the European Union.
These General Terms of Contracting regulate the distance sale relationship between SOVERENO LTD and the user or customer, in accordance with current legal provisions, in particular, Law 7/1998, of 13 April, concerning General Terms of Contracting, Law 3/2014, of 27 March, amending the revised text of the General Law for the Protection of Consumers and Users, Basic Law 3/2018, of 5 December, concerning the Protection of Personal Data and Guaranteeing Digital Rights, the General Data Protection Regulation (EU) 2016/679, Law 7/1996, of 15 January, concerning the Regulation of Retail Trade, and Law 34/2002, of 11 July, concerning Information Society and Electronic Commerce Services.
SOVERENO LTD reserves the right to make the modifications it considers appropriate, without prior notice, to these General Terms. These modifications may be made, through its websites, using any method permitted by Law, and will be enforceable during the time they are published on the website, until they are validly modified by other subsequent modifications. However, SOVERENO LTD reserves the right to apply, in certain cases, certain Special Terms of Contracting in preference to these General Terms when it considers this appropriate, giving due notice thereof in proper form.
The website's purpose is Marketing of clothing and accessories.
The contract's duration will be linked to delivery of the product, without prejudice to the right of withdrawal.
As user or customer, you expressly declare that you know, understand and accept the terms of use and these general terms of contracting. Furthermore, you declare that you are of legal age and have the legal capacity to act required to access SOVERENO LTD website sovereno.com and contract through the website.
The European Commission provides an online dispute resolution platform, that is available at the following link:
https://ec.europa.eu/consumers/odr/
If you wish to purchase our products, you can go to the appropriate section of our online store.
You can register as user of the website in order to make the purchase online in the appropriate section of the website. Pursuant to current applicable legislation on data protection, SOVERENO LTD informs you that the personal data collected during the registration process and subsequent purchase will be included in the processing system owned by SOVERENO LTD, with the purpose of processing your actions and managing subsequent actions derived therefrom.
Your data will be kept for the time strictly necessary to fulfil the above purpose, unless other storage periods are legally required.
We inform you that the legal basis for processing your data is the correct performance of the contract between the parties and your consent.
In accordance with the rights conferred by current data protection legislation, you may exercise the rights of access, rectification, restriction of processing, erasure, portability and objection to processing of your personal data, and also withdraw your consent to such processing, sending your request to the e-mail address info@sovereno.com. You may also contact the appropriate Supervisory Authority to lodge any complaint you consider appropriate.
During the purchase process, you should identify yourself with your user name and password. These data will not be made public. You are responsible for treating confidentially and responsibly the identity and password acquired during registration as a customer and you may not disclose them to other users. You can change the information registered on the website at any time, in your customer area. In this same section, you will have access to a history of your orders. This is only a consultation section. However, certain procedures are allowed, such as deleting those records that you no longer consider necessary to view.
Upon completing the purchase process, you will receive confirmation of the purchase by e-mail. You must give a valid e-mail address during the purchase process. If you do not receive confirmation within 24 hours after completing your order, please contact SOVERENO LTD by e-mail at info@sovereno.com.
All of the website's contents is in English.
When you receive the product at the delivery address you have given, it will also include an invoice or a copy of the order.
Offer and validity
In the case of a product on offer, the offer's price and validity will always be stated together with its basic features.
In compliance with current regulations, SOVERENO LTD provides information on all the items for sale, including their features and prices. However, SOVERENO LTD reserves the right to withdraw, replace or change the products offered through its website, by simply changing the website's content. Thus, the products offered at any time by the website will be governed by the General Terms of Contracting in force in each case. Furthermore, the company will have the power to cease offering access to the products mentioned, at any time and without prior notice.
Basic features of the products
The products offered in our online store include a photograph and the products' basic features, which is the information provided by the manufacturer. The product's colour, as shown in the photograph, is not binding. The product's colour is identified in its features.
Warranties
All products offered on the website are covered by the supplier's sales warranty. SOVERENO LTD offers an after-sale service that customers can use during the warranty period by contacting SOVERENO LTD by e-mail sent to info@sovereno.com.
Prices
Delivery and carriage costs
All orders placed through the site are delivered free of charge.
Forms of payment
You can pay for your order in any of the following ways. You must indicate which one you choose during the purchase process:
- VISA or MASTERCARD debit/credit card or via stripe.com and paypal.com.
All operations involving the transmission of personal or banking data are carried out using a secure environment in a server based on the standard security technology SSL (Secure Sockets Layer). All of the information you send us is encrypted for transit through the Web.
Furthermore, your debit/credit card information is entered directly into the bank's website, at the bank's POS (Point of Sale Terminal) and is not entered or recorded in any SOVERENO LTD server.
Furthermore, your credit card information is entered directly into the bank's website, at the Virtual POS (Redsys), and is not entered or recorded in any SOVERENO LTD server.
Furthermore, your credit card information is entered directly into the bank's website, at the Virtual POS (Stripe), and is not entered or recorded in any SOVERENO LTD server. When you pay, you will be connected directly to the Stripe electronic payment platform.
You will find more information at the following link: www.stripe.com
When paying by VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiry date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, which provides an additional guarantee for the transaction's security.
This form of payment is only valid on the website.
When the amount of a purchase has been charged fraudulently or improperly by using a payment card number, the cardholder can demand immediate cancellation of the charge. In such cases, the corresponding debit and credit entries in the supplier's and cardholder's accounts will be made as soon as possible.
However, if the purchase was actually made by the cardholder and the demand for a refund was not a consequence of having exercised the right of withdrawal and, therefore, the cardholder had unduly demanded cancellation of the charge, the cardholder will be liable to SOVERENO LTD for compensation for damages caused as a result of the cancellation.
Any exchange fees and bank charges are to be paid by the customer. - Direct debit
If you are already a customer and this is not your first purchase, you can select this payment option and SOVERENO LTD will charge the amount to the account number that you have provided for this purpose.
- PayPal
This a safe, easy-to-use service for making payments over the Internet. The PayPal network uses the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
More information at PayPal: http://www.paypal.com./
This is a quick, easy service where you can send and receive money through your bank's app. The money arrives at our account immediately and securely.
SOVERENO LTD undertakes to deliver the order in approximately:
7-8 working days (aprox.) for all destinations.
Availability of the products offered by SOVERENO LTD may vary depending on customer demand. Although SOVERENO LTD updates the stock periodically, the product requested by the customer may be out of stock at that time. Should it not be possible to supply the product due to unavailability, SOVERENO LTD will notify the customer by e-mail as soon as it becomes aware of this situation. In no case will the period for sending this notice exceed a maximum of 30 days. SOVERENO LTD may offer two options: supply a product having similar features or higher quality to the customer at the same price or, saving justified reasons that can be proven by SOVERENO LTD, refund the amounts paid for the cancelled order within the same period.
Returns
The customer must return or deliver the product directly to SOVERENO LTD through this link, and in any case within a maximum period of thirty calendar days counting from the date of purchase. The period for making returns will be considered fulfilled if the customer returns the product before expiry of the period.
The customer will cover the costs of the return.
Refund of payment
The amounts paid by the customer will be refunded using the same form of payment used by the customer, unless it has been provided otherwise.
SOVERENO LTD will refund the amounts paid by the customer within 30 calendar days from the date of receipt of the right of withdrawal.
Return of faulty products
If the product is not in good condition for reasons not attributable to the customer, the customer will be entitled to return the product, notifying SOVERENO LTD of the reason for the return by any of the means provided in these terms of contracting, at no cost for the customer. Returns made because of faulty or spoiled products will not be considered an exercise of the right of withdrawal.
SOVERENO LTD undertakes to pay the cost of the return and to replace the product with a new one in accordance with the terms accepted at the time of sale.
If the customer wishes to file a complaint, the customer can send it to info@sovereno.com
Jurisdiction
Furthermore, SOVERENO LTD reserves the right to bring any civil or criminal actions that it deems appropriate for improper use of its website and content, or for non-fulfilment of these terms.
The relationship between user and provider will be governed by the regulations in force and applicable in EU. In the event of any disagreement between the parties, they may submit their conflicts for arbitration or take them to the ordinary courts, in accordance with the applicable rules concerning jurisdiction. SOVERENO LTD is located in EU.
Applicable law
Resolution of online litigation in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr/